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Shipping policy

 

All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

Estimated delivery time

Price

East Coast

1 to 2 business days

$10

Midwest/South

1 to 2 business days

$10

West Coast

2 to 3 business days

$10

Local delivery

Free local delivery is available for orders over $X within [area of coverage]. For orders under $X, we charge $X for local delivery.

Deliveries are made from [delivery hours] on [available days]. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

 

In-store pickup

You can skip the shipping fees with free local pickup at [list the locations where in-store pickup is available]. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within X to X business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are [store hours] on [available days of the week]. Please have your order confirmation email with you when you come.

 

International Shipping

We offer international shipping to the following countries: Canada, Mexico, UK, EU, and Brazil.

Shipping option

Estimated delivery time

Price

Canada and Mexico

2 to 3 business days

$20

UK and EU

2 to 3 business days

$50

Brazil

2 to 3 business days

$50

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Cltrskincaere is not responsible for these charges if they are applied and are your responsibility as the customer.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at order@cltrskincare.com with your name and order number, and we will look into it for you.

 

Shipping to P.O. boxes

We are unable to shop to PO boxes at this time.

 

Refunds, returns, and exchanges

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at order@cltrskincare.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@cltrskincare.com.

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